Loyalty Program Executive - Luxury Hospitality (Bali, Indonesia)

Join The Hongkong and Shanghai Hotels, a globally renowned luxury hospitality brand, as our Loyalty Program Executive in the breathtaking island paradise of Bali. This is an exceptional opportunity to play a pivotal role in enhancing guest experiences and driving revenue growth through our cutting-edge loyalty program. As part of our dynamic team, you'll be responsible for managing and optimizing our loyalty program, ensuring it aligns with our brand's vision and meets the evolving needs of our discerning guests.

In this role, you'll work closely with our talented team of hospitality professionals, leveraging your expertise in loyalty program management and data analytics to create personalized guest experiences. You'll have the chance to work with industry-leading tools like SAP Loyalty Management and Microsoft Dynamics 365, gaining hands-on experience in a luxury hospitality setting. With a minimum of 5 years of experience in loyalty program management and a strong background in data analysis, you'll bring a wealth of knowledge to our team.

📋 Tanggung Jawab Pekerjaan

• Manage and optimize our luxury loyalty program, ensuring it drives guest engagement and revenue growth.
• Analyze guest data and program performance, identifying opportunities for improvement and innovation.
• Collaborate with cross-functional teams to develop and implement loyalty program strategies that align with our brand's vision.
• Leverage industry-leading tools like SAP Loyalty Management and Microsoft Dynamics 365 to streamline program operations and enhance guest experiences.
• Monitor and report on program KPIs, providing insights to senior leadership to inform decision-making.
• Stay up-to-date with industry trends and best practices in loyalty program management, sharing your knowledge with the team.
• Foster a culture of continuous learning and professional development within the team.
• Represent The Hongkong and Shanghai Hotels at industry events and conferences, showcasing our commitment to excellence in loyalty program management.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Minimum of 5 years of experience in loyalty program management, with a strong background in data analysis and guest experience enhancement.
• Proven track record of successfully managing and optimizing loyalty programs in a luxury hospitality setting.
• Proficiency in industry-leading tools like SAP Loyalty Management and Microsoft Dynamics 365.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and provide actionable insights.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Fluency in English, both written and spoken, is essential.
• Ability to work in a fast-paced, dynamic environment, with a strong commitment to delivering exceptional guest experiences.

🛠️ Keahlian

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